Start your journey.

In today’s world, people suffering from eating disorders should be able to access the right help when they need it. We are here to help.

Respect, kindness and compassion every step of the way.


Simply reach out.

At Orri, you can refer yourself or be referred by a professional. To contact us, call or email our friendly admissions specialists. We will organise a convenient time to talk with you about treatment and recovery.

Call us: 0203 918 6340
Email us:
Or, fill in the contact form at the bottom of this page.

Initial conversation.

Over the phone or in-person, our Admissions Manager, Ivana, will chat with you to understand how we can best support you. She will also gather important information about your life – and the impact of your eating disorder on your life – to see how we might be able to help.


Meet with us.

If it sounds like our programmes could support you, when you’re ready, we will suggest meeting face-to-face at our day centre in central London to attend a free assessment with our caring and understanding clinicians.

This is a brave step, but we’ll be walking alongside you every step of the way.

Start your recovery.

Following your assessment, we will agree your treatment programme and a start date. We will also let you know what to expect on your first day – and first step towards recovery.

We know this is often a time of high anxiety, and as such, the team are on hand to support you ahead of your arrival here at Orri.


Someone’s recovery often begins before someone reaches out to Orri, as it takes a lot of courage to admit that there’s a problem.

A way to understand this contemplative process is through the Stages of Change (or Transtheoretical Model of Change) developed by James Prochaska and Carlo Di Clemente. This cycle demonstrates the phases people go through when in the process of making change, and where they may be – psychologically – and the impact this may have on taking steps forward.

Stages of Change (Transtheoretical Model of Change)

Stage 1: Pre-contemplation (not ready)

At this stage, people often don’t intend to make any changes and may not be aware of the need to change. Other people around them may have noticed something isn’t quite right, but the person with the eating disorder may not be willing to disclose their behaviour and might be demonstrating a lot of resistance and/or denial.

Often people enter into eating disorder treatment whilst in this pre-contemplative stage. They may be reluctant to engage in therapy and have little to no desire of letting go unhealthy behaviours. At this point, the pros in favour of behaviour change are often outweighed by the relative cons for change and in favour of maintaining the existing behaviour.

For the carer, this can be a really frustrating and painful experience. They may feel very distant from their loved one and feel powerless in helping them. At this point, it’s important to stay calm and to show compassion and understanding. It can be helpful to remind them of the pros of making changes to broaden their awareness and to provide context to their situation. Keep in mind that recovery is possible.

Stage 2: Contemplation (getting ready)

People at this stage have recognised that they have a problem and may well have shared this with their loved ones. They intend to make changes to their behaviour – just not quite yet.

Here, there is more recognition of the reality of their eating disorder and the negative impact it is having on their day-to-day lives. They may be more aware of what life could be like without their eating disorder and the benefits of recovering. At this point, the pros and cons are pretty balanced, but there is still a lot of fear associated with making change, and they may have a recognition of how the eating disorders ‘helps’ them to feel safe and in control. The concept of change may threaten this feeling of safety and control.

For the carer or loved one, it’s important to remain calm, compassionate and patient as the individual navigates this stage. Take comfort in the fact that they are intending to get better. Perhaps you can encourage them to share their thoughts and fears with you and let them know that you hear them and that you understand their struggle. Hold onto hope that recovery is possible for them and keep reminding them of the pros associated with recovery. Ensure that they feel in control of this decision by taking it step by step, at their pace.

Stage 3:  Preparation (ready)

At this stage, the individual is ready to take steps towards changing. They may be preparing and looking into options, engaging in treatment or the assessment process already, or, they may be unsure of how to take next steps and looking for guidance.

Whilst this is a really positive place to be in, it is still daunting and the individual may need a lot of support, reassurance and encouragement as they navigate the process and settle into treatment. The carer may wish to arm themselves with as much information as possible for their options for treatment, and help them to organise and attend assessments or appointments.

Step 4: Action (current action)

People at this stage have made progress in treatment and are continually making positive changes as they move through their recovery journey. They are working hard to untangle the hold of the eating disorder and discovering what life can be like when they let go of rules, routines and ritualistic behaviours. They may be trying new things, engaging in self-care activities and actively challenging the ‘voice’ of the eating disorder.

Carers are encouraged to continue being supportive and encouraging during this phase. Make an active effort to recognise the progress they’ve made and the incremental changes that have added up to big steps. There may be times where the individual is conflicted in their thought process and they may be tempted to return to old, eating disordered behaviours. Support them through these chapters with compassion and understanding, and let them know you believe in them to keep going.

Lapses, setbacks and opportunities for learning

Recovery is not recovery without challenge, and there will most likely be ups and downs in the process – called relapses (or lapses). These can be really painful for the individual and their loved one and they may perceive all their hard work being lost. This is not the case.

Rather, these moments are opportunities for learning. Every time that we are challenged in recovery we are growing and learning more about life, ourselves, and how we respond to life challenges. These are opportunities to build resilience and to identify triggers – knowing these can help us avoid (or prepare for) triggers in the future.

Hold onto hope that this is part of the process. Carers should remain strong and be a voice of reassurance for the individual, reminding them that everyone goes through challenges and this is merely part of the process. Remind them that they’re working incredibly hard and that you can see how much progress they’ve made – this isn’t lost.

What makes this experience of recovery different?

Kerrie, Orri’s Founder and Clinical Director, explains in this video.

“I’m so grateful for the support, skill and dedication of the staff who truly design a unique programme for each person.” – Client

Working alongside you, we will help you to find the right support for you.

What does specialist day treatment mean?

Specialist day treatment at Orri is a structured programme that enables you to focus on understanding and overcoming your eating disorder for full recovery.

We are a team of eating disorder experts and are here to support you at every moment, if needed. As you progress in treatment we gradually reduce the degree of support so that you are always receiving the appropriate amount of support for your needs at any given time.

This is your journey, and we are here to walk alongside you.

Why does being ‘in treatment’ mean?

Being ‘in treatment’ means that you have chosen to understand and work through your eating disorder by engaging in a variety of therapies and activities.

These carefully selected treatments are based on your preferences, and we work with you and your family to tailor a programme that suits you.

How do I know I need this type of support?

Sometimes it’s difficult to determine what type of support you need initially. However, if you feel your relationship with food is beginning to interfere with your daily life, or if you feel overwhelmed by your thoughts and feelings, it may be helpful to talk this through with one of our friendly clinicians who are here to listen and support in a non-judgemental way.

They will be able to explain the different types of support we offer in more detail and help you establish whether Orri is the right choice of support for you.

Is there someone I can speak to in confidence?

Yes. There is always someone to talk to in strictest confidence via our phone number: 0203 918 6340

I feel safe to be truthful and to share things. I feel there is trust and an element of privacy. – Client

We recognise that it’s a brave step to consider treatment.

Clinical Director and Founder, Kerrie, discusses how we respond to the common fears around coming into treatment.

“I am proud of how much I’ve changed as a person from the teachings of Orri and that all areas of my life are progressing; food, relationships, health, body image and thought processes.” – Client

Our responsibility.

“Quite simply, early intervention saves lives. Yet sufferers are routinely told they aren’t ‘ill’ enough for treatment. The current treatment landscape is letting people down – there is a huge need for the type of service that Orri is providing, which helps people with eating disorders to seek treatment earlier, and to integrate it into their everyday lives.” – Andrew Radford, Chief Executive of eating disorder charty, Beat

We are here to help people overcome eating disorders and deliver the highest standard of care to individuals and their families.

That’s why all of our treatment services are compliant with NICE Guidelines/Royal College of Psychiatrists recommendations. Furthermore, each one of our therapists is registered and/or accredited with one or more of the organisations below, which all comply with the individual association standards and undergo strict recruitment and supervision procedures.

British Association for Counselling and Psychotherapy

British Psychological Society

Health and Care Professions Council

British Association for Behavioural and Cognitive Psychotherapies

United Kingdom Council for Psychotherapy

Association of Family Therapy

Recovery at your pace, when you’re ready.

We’re here to talk it through.

We accept private medical insurance. Please ask our Admissions Specialist for more details.

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